Terms of service

Welcome to 11Perfumes. By accessing or using our website (www.11perfumes.ae), you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General Information
11Perfumes is a UAE-based fragrance retailer operating both online and through our physical store located at 19 Souk Deira Street, Al Buteen, Al Sabkha, Dubai, United Arab Emirates. By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.

2. Product Authenticity
We guarantee that all products sold on our website are 100% original and authentic. We source our inventory directly from authorized distributors and suppliers, and we do not sell counterfeit or imitation products.

3. Pricing and Payments
All prices are listed in AED (United Arab Emirates Dirham) unless stated otherwise. Prices are subject to change without prior notice. We reserve the right to correct any pricing errors at any time. Payment must be completed at checkout using the available payment methods.

4. Orders and Acceptance
Once an order is placed, you will receive a confirmation notification. We reserve the right to accept or reject any order due to availability, pricing errors, or suspected fraudulent activity. If an order is canceled after payment, a full refund will be issued to the original payment method.

5. Shipping and Delivery
We aim to process and dispatch orders promptly. Delivery timelines may vary depending on your location within the UAE. While we work with reliable courier partners, 11Perfumes is not responsible for delays caused by third-party delivery services or unforeseen circumstances.

6. Returns and Refunds
Returns are accepted only under specific conditions, such as damaged, defective, or incorrect items. To be eligible for a return, the product must be unused, unopened, and in its original packaging. Return requests must be submitted within [insert number, e.g., 3–7 days] of delivery. Refunds will be processed after inspection and approval.

7. Intellectual Property
All content on this website, including text, images, logos, and design elements, is the property of 11Perfumes and may not be used, reproduced, or distributed without prior written permission.

8. Limitation of Liability
11Perfumes shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. All products are used at the customer’s discretion.

9. Privacy
Your personal information is handled in accordance with our Privacy Policy. We are committed to protecting your data and ensuring secure transactions.

10. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon being posted on the website.

11. Contact Information
If you have any questions regarding these Terms of Service, please contact us at +971 55 437 3076 or via email at help@11perfumes.ae.