Terms of service

Terms of Service

11 Perfumes LLC — United Arab Emirates

Welcome to 11 Perfumes LLC. By accessing or using our website, www.11perfumes.ae, you agree to these Terms of Service. Please read them carefully before placing an order.

These Terms apply to all visitors, customers, and users of our online store.

1. General Information

11 Perfumes LLC is a UAE-based fragrance retailer offering designer, niche, and luxury fragrances through its online store.

By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

Our business operates in accordance with applicable laws and regulations of the United Arab Emirates.

2. Product Authenticity

11 Perfumes LLC is committed to selling 100% original and authentic fragrance products.

Our products are sourced through reputable fragrance suppliers, and we take reasonable measures to verify product authenticity and condition before sale.

We do not knowingly offer counterfeit, replica, or imitation fragrances.

Product names, logos, and trademarks belong to their respective owners. Their use on our website is solely for product identification and does not imply an official affiliation or endorsement.

3. Pricing & Payments

All prices are displayed in United Arab Emirates Dirhams (AED) and include 5% UAE VAT, where applicable.

Prices, promotional offers, and product availability may change without prior notice.

We reserve the right to correct genuine pricing or product information errors.

Payments must be completed using the payment methods available at checkout. Transactions are processed through the relevant payment service providers.

If an order is cancelled after payment has been received, the applicable refund will be processed to the original payment method or another agreed method where necessary.

4. Orders & Acceptance

After placing an order, you will receive an order confirmation.

An order confirmation acknowledges receipt of your order but does not guarantee acceptance or availability.

We may decline or cancel orders for legitimate reasons, including:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Failed payment verification.

  • Suspected fraudulent activity.

  • Incorrect or incomplete delivery information.

If we cancel an order after receiving payment, we will arrange a full refund for the cancelled items.

5. Shipping & Delivery

Orders are processed and dispatched from the United Arab Emirates.

Delivery across the UAE is typically completed within 1–2 business days, subject to order processing, location, courier operations, and product availability.

Delivery estimates may change due to public holidays, remote locations, adverse weather, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery addresses and contact information.

For complete information, please refer to our Shipping Policy.

6. Returns & Refunds

We offer a 30-day Return & Refund Policy for eligible purchases.

For change-of-mind returns:

  • Requests must be submitted within 30 days of delivery.

  • Products must be unused and unopened.

  • Original packaging, seals, and accessories must remain intact.

Opened or used fragrances are generally ineligible for change-of-mind returns.

These restrictions do not affect applicable consumer rights relating to damaged, defective, or incorrectly supplied products.

Approved refunds are processed according to our Return & Refund Policy.

Full policy: https://11perfumes.ae/pages/refund-return-policy

7. Intellectual Property

All original website content, including text, graphics, branding, design elements, and other materials owned by 11 Perfumes LLC, is protected by applicable intellectual property laws.

Third-party product photographs, manufacturer logos, trademarks, and brand names remain the property of their respective owners.

Users may not reproduce or commercially distribute protected website content without the appropriate permission.

8. Limitation of Liability

To the maximum extent permitted under applicable UAE law, 11 Perfumes LLC is not responsible for indirect or consequential losses arising from the use of our website.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded under applicable law.

9. Privacy & Data Protection

We respect customer privacy and are committed to handling personal information responsibly.

Customer information may be collected and processed for purposes including:

  • Order processing and fulfilment.

  • Payment verification.

  • Delivery coordination.

  • Customer support.

  • Legal and regulatory compliance.

Personal information is handled in accordance with our Privacy Policy and applicable UAE data protection laws.

10. Website Use

Customers agree not to:

  • Use the website for unlawful or fraudulent purposes.

  • Submit false or misleading order information.

  • Attempt unauthorized access to our systems.

  • Disrupt website functionality or security.

  • Infringe intellectual property rights.

We reserve the right to restrict access where reasonably necessary to protect customers, the business, or website security.

11. Changes to These Terms

11 Perfumes LLC may update these Terms of Service to reflect changes in our operations, services, or legal obligations.

Updated Terms will be published on this website.

Changes will apply prospectively, subject to applicable law and any rights arising from orders already placed.

12. Governing Law

These Terms are governed by the applicable laws of the United Arab Emirates.

Any disputes will be handled by the competent UAE courts or relevant consumer protection authorities, subject to applicable law.

13. Contact Information

Legal Business Name: 11 Perfumes LLC

Website: www.11perfumes.ae

Registered Address: 19 Souk Deira Street, Al Buteen, Al Sabkha, Dubai, United Arab Emirates

Call / WhatsApp: +971 55 558 7342

Email: order@11perfumes.ae

Customer Support Hours: Monday–Sunday, 8:00 AM–10:00 PM (UAE Time)

Commercial Licence Number: 1369851

VAT Registration Number: 105230211100006