Payment Policy


11 PERFUMES LLC — United Arab Emirates
Last Updated: 24 October 2026

At 11 PERFUMES LLC, we are committed to providing customers with a secure, transparent and convenient payment experience when purchasing authentic fragrances through our online store.

This Payment Policy explains the payment methods available at checkout, payment processing, applicable charges, order confirmation, cancellations, refunds and transaction security.

1. Accepted Payment Methods

We offer secure payment options through our Shopify-powered online store.

Depending on availability and checkout eligibility, accepted payment methods may include:

  • Visa

  • Mastercard

  • Maestro

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other payment methods displayed at checkout.

Payment method availability may vary depending on your location, device, card issuer and payment provider.

Only payment methods displayed at checkout are available for your order.

2. Currency, Prices and Applicable Charges

Our store displays product prices in United Arab Emirates Dirhams (AED) unless another currency is expressly displayed.

  • Product prices and applicable taxes are displayed during checkout.

  • Any delivery fees or other applicable charges are disclosed before order confirmation.

  • Promotional discounts are applied according to their published conditions.

  • The final order total is displayed before payment authorization.

Customers are responsible for reviewing the final amount before completing a purchase.

If an international card is used, the issuing bank may apply foreign exchange conversion rates or additional international transaction charges. Such fees are determined by the customer's bank and are not controlled by 11 PERFUMES LLC.

3. Secure Online Payment Processing

Online payments are handled through the secure payment providers integrated with our Shopify checkout.

Payment processing may involve:

  • Encrypted payment transmission.

  • Payment authorization by your issuing bank.

  • Additional verification such as 3D Secure, where applicable.

  • Fraud-prevention and transaction verification checks.

Your bank may request verification through its banking application or another approved authentication method.

11 PERFUMES LLC does not ask customers to disclose their complete card details, card PIN, online banking password or one-time verification code through email, telephone, social media or WhatsApp.

4. Payment Authorization and Order Confirmation

When an order is placed, the selected payment method may be authorized or charged according to the payment provider's processing arrangements.

After successful checkout, customers should receive an order confirmation containing relevant purchase information.

An order confirmation does not automatically guarantee product availability or dispatch.

Orders may be subject to additional verification, including payment authorization, fraud prevention and stock availability.

If a payment cannot be verified, we may contact the customer for clarification or cancel the affected order and arrange an appropriate refund of any payment collected.

5. Payment Failures and Declined Transactions

Transactions may fail or be declined for reasons including:

  • Incorrect payment information.

  • Insufficient available funds.

  • Expired or restricted payment cards.

  • Bank security restrictions.

  • Failed authentication.

  • Temporary payment-provider issues.

If a transaction fails, customers should verify their payment information or contact their bank.

Customers may also attempt payment using another method available at checkout.

If your bank shows a transaction but no order confirmation is received, please contact our support team before attempting another payment.

6. Duplicate or Unauthorized Charges

If you believe a payment has been charged more than once, contact our customer support team with your order number and relevant payment transaction reference.

Our team will review the available transaction records and coordinate with the payment provider where necessary.

Confirmed duplicate payments will be refunded to the original payment method where technically possible.

Some pending card authorizations may be released automatically by the issuing bank without being processed as refunds.

If you suspect unauthorized card activity, contact your issuing bank immediately.

7. Order Cancellations

Customers should contact 11 PERFUMES LLC as soon as possible if they wish to cancel an order.

Cancellation requests are subject to the order's processing and dispatch status.

  • Before dispatch: Cancellation may be possible, subject to order verification and processing status.

  • After dispatch: The applicable return and refund procedures will govern the request.

  • Orders cancelled by us: If an order is cancelled before fulfilment, any payment collected for that order will be refunded.

Any cancellation or refund will be handled in accordance with our published policies and applicable consumer protection requirements.

8. Refund Processing

Approved refunds are processed according to the original payment method and the circumstances of the return or cancellation.

Card and Online Payment Refunds

  • Refunds are normally issued to the original payment method.

  • Refund processing begins after the refund has been approved.

  • The time required for the refunded amount to appear depends on the issuing bank and payment provider.

  • International payment refunds may be affected by bank conversion rates or applicable third-party fees.

Alternative Refund Arrangements

Where a refund to the original payment method is unavailable, our support team will discuss an appropriate alternative with the customer.

Any deductions or return-related charges will be governed by our published Returns & Refund Policy and applicable law.

Customers should review the Returns & Refund Policy for return eligibility, conditions and procedures.

9. Payment Security and Fraud Prevention

Protecting our customers' payment information is an important priority.

Payments are processed using the security measures provided by the payment services integrated with our Shopify store.

To help protect customers and our business, transactions may be reviewed for unusual or potentially fraudulent activity.

Where necessary, an order may be temporarily held while payment authorization or transaction details are verified.

We reserve the right to decline or cancel transactions where payment cannot be verified or where there is a legitimate concern about unauthorized activity, subject to applicable law.

Customers should never provide banking passwords, verification codes or card PINs to anyone claiming to represent 11 PERFUMES LLC.

10. Taxes and Invoices

Applicable taxes, including UAE Value Added Tax (VAT) where required, are handled in accordance with UAE tax requirements.

The checkout displays the applicable order amount and any taxes charged.

Customers may request an invoice or payment documentation through our customer support channels.

Tax invoices are issued in accordance with applicable UAE regulations.

11. Customer Responsibilities

By placing an order through our online store, customers agree to:

  • Provide accurate billing and contact information.

  • Use a payment method they are authorized to use.

  • Complete any payment verification required by their bank.

  • Review the total payable amount before confirming the purchase.

  • Contact customer support promptly if a transaction appears incorrect.

Providing inaccurate or incomplete payment information may delay order processing.

12. Payment Disputes and Chargebacks

If a customer believes a payment or order has been processed incorrectly, we encourage them to contact our support team so the issue can be investigated.

We aim to review payment-related complaints fairly and provide appropriate assistance.

Customers retain their rights to raise legitimate payment disputes with their banks or payment providers.

We may provide relevant transaction and order records to the payment provider when responding to a dispute, in accordance with applicable privacy and payment-processing requirements.

13. Contact Information

For questions about payments, billing, transaction verification, cancellations or refunds, please contact:

Contact Information

Registered Address: 19 Souk Deira Street, Al Buteen, Al Sabkha, Dubai, United Arab Emirates

Call / WhatsApp: +971 55 558 7342

Email: order@11perfumes.ae

Customer Support Hours: Monday–Sunday, 8:00 AM–10:00 PM (GST / UAE Time)

Thank you for choosing 11 Perfumes. We value your trust and remain committed to providing genuine fragrances, professional service, and a secure shopping experience.

14. Payment Policy Updates

11 PERFUMES LLC may update this Payment Policy to reflect changes in accepted payment methods, payment processing procedures, applicable regulations or operational requirements.

The latest version will be published on our website with its revision date.

Changes generally apply to future transactions. Existing purchases remain subject to the applicable terms agreed at checkout unless otherwise required by law.

Nothing in this policy limits statutory consumer rights or remedies under applicable UAE law.