Contact information

Contact Information

11 Perfumes LLC — United Arab Emirates

At 11 Perfumes LLC, we are committed to providing reliable customer support and transparent communication. Our team is available to assist with product inquiries, orders, payments, shipping, returns, and after-sales service.

1. Business Information

Legal Business Name: 11 Perfumes LLC

Commercial Licence Number: 1369851

VAT Registration Number (TRN): 105230211100006

Registered Business Address:

19 Souk Deira Street
Al Buteen, Al Sabkha
Dubai, United Arab Emirates

Website: https://www.11perfumes.ae

2. Customer Support

Email: order@11perfumes.ae

Phone / WhatsApp: +971 55 558 7342

WhatsApp: https://wa.me/971555587342

Customer Support Hours:

Monday–Sunday
8:00 AM–10:00 PM (Gulf Standard Time, UTC+4)

3. How We Can Help

Our customer service team can assist you with:

Product availability and fragrance information
Order placement and payment inquiries
Shipping and delivery updates
Order tracking
Returns, exchanges, and refunds
Damaged, defective, or incorrect products
General customer service inquiries

4. Order-Related Inquiries

For faster assistance, please provide your order number when contacting us about an existing purchase.

For damaged or incorrect items, we may request photographs of the product and packaging to help us resolve the issue.

5. Customer Complaints

If you have a complaint regarding an order or our services, please contact us by email or WhatsApp.

We aim to review customer inquiries promptly and provide appropriate assistance in accordance with our published policies and applicable UAE consumer protection laws.

6. Official Communication Channels

Our official customer service contact details are: