Privacy policy

At 11Perfumes, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from www.11perfumes.ae.

1. Information We Collect
When you visit our website or place an order, we may collect the following information:

  • Personal details such as your name, phone number, email address, and shipping/billing address
  • Payment information (processed securely through third-party payment providers)
  • Order details and purchase history
  • Device and browsing information such as IP address, browser type, and pages visited

2. How We Use Your Information
We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you بشأن your orders, inquiries, or support requests
  • Provide customer service and after-sales support
  • Improve our website, products, and services
  • Prevent fraudulent transactions and ensure security
  • Send updates, promotions, or marketing communications (only if you opt in)

3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with trusted third parties when necessary, including:

  • Payment service providers to process transactions securely
  • Shipping and logistics partners to deliver your orders
  • Service providers who assist with website operations, analytics, and customer support
    All third parties are required to handle your information securely and only for the intended purpose.

4. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. All transactions are processed through secure and encrypted systems.

5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. These may be used to:

  • Remember your preferences and cart items
  • Analyze website traffic and performance
  • Improve functionality and user experience
    You can choose to disable cookies through your browser settings, but this may affect certain features of the website.

6. Your Rights
You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete data
  • Request deletion of your personal data, where applicable
  • Opt out of marketing communications at any time

To exercise your rights, please contact us using the details below.

7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

9. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon being posted on the website.

10. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Phone: +971 55 437 3076
Email: help@11perfumes.ae