Refund policy

30-Day Return & Refund Guarantee

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of receiving your order for a refund or exchange.

Eligibility for Returns

To qualify for a return:

• The item must be returned within 30 days of delivery.

• The item must be unused, unworn, and in its original condition.

• All original packaging, tags, accessories, and documentation must be included.

• Proof of purchase (order number or receipt) is required.

Free Returns

We offer free returns on eligible items within the 30-day return period. A prepaid return shipping label will be provided upon approval of your return request.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards

• Personalized or custom-made products

• Final sale or clearance items

• Perishable goods

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to the original payment method.

• Processing times may vary depending on your payment provider.

• Refunds are typically completed within 5–10 business days after approval.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement, exchange, or full refund at no additional cost.

How to Start a Return

To initiate a return, please contact our customer support team with your order number and reason for return. We will provide return instructions and a prepaid return shipping label if applicable.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team.

11 Perfumes LLC

Thank you for shopping with us.