Shipping policy

Shipping Policy

11 Perfumes LLC — United Arab Emirates

At 11 Perfumes LLC, we are committed to providing a fast, reliable, and transparent delivery experience across the United Arab Emirates. Every order is handled with care to ensure your fragrances arrive safely.

All displayed product prices are in United Arab Emirates Dirhams (AED) and include 5% VAT where applicable.

1. Free Shipping

We offer FREE SHIPPING on all orders across the UAE, with no minimum purchase requirement.

There are no additional standard delivery fees. Any applicable charges for optional services or payment methods will be clearly displayed at checkout before payment.

2. Delivery Coverage

We deliver to all seven emirates:

Dubai
Abu Dhabi
Sharjah
Ajman
Ras Al Khaimah
Umm Al Quwain
Fujairah

Important: We currently offer delivery within the United Arab Emirates only. International shipping is not available at this time.

3. Order Processing Time

Our standard order processing schedule is:

Business Days: Saturday to Thursday
Order Cutoff: 5:00 PM (17:00) Gulf Standard Time (GMT+4)

Orders placed before 5:00 PM: Eligible orders are normally processed on the same business day.

Orders placed after 5:00 PM: Orders are processed on the next available business day.

Orders placed on Fridays or UAE public holidays: Processing begins on the next business day.

Once your order is confirmed, you will receive an order confirmation by email or another available contact method.

Tracking information will be provided after your order is dispatched, where supported by the courier.

4. Estimated Delivery Time

We aim to deliver orders across the UAE within 1–2 business days after dispatch.

Shipping Details	Estimated Time
Order processing	Same business day before 5:00 PM cutoff, where eligible
Order handling	0–1 business day
Courier transit	Typically 1–2 business days
Shipping cost	FREE across the UAE

Delivery estimates depend on your location, product availability, order verification, and courier operations.

Delivery may be delayed by:

UAE public holidays
Remote delivery locations
Severe weather conditions
Incorrect or incomplete addresses
Courier operational delays
Circumstances beyond our reasonable control

Please note: Fridays and UAE public holidays are excluded from our standard business-day estimates.

5. Delivery Partner

Our designated delivery partner is SHIPPA.

Orders are dispatched through our courier network to ensure reliable delivery throughout the UAE.

Once your parcel has been collected by the courier, tracking information will be provided by SMS, email, WhatsApp, or another available notification method.

We may use another suitable delivery partner when operationally necessary.

6. Order Tracking

Once your order has been dispatched, you will receive tracking information where available.

You can follow your shipment using the tracking details provided by our courier.

If you have not received a tracking update after your order's expected processing period, please contact our customer service team.

Email: order@11perfumes.ae

WhatsApp: +971 55 558 7342

7. Payment Methods

Available payment methods are displayed at checkout and may include:

Credit cards (Visa and Mastercard)
Debit cards
Cash on Delivery (COD), where available
Tabby, subject to eligibility and availability

Cash on Delivery: Available for eligible orders valued at AED 300 or less, where this option is enabled at checkout.

For Cash on Delivery orders, please have the exact payable amount ready when receiving your order.

Payment options are subject to availability and verification.

8. Delivery Attempts & Failed Deliveries

Our courier may make up to two delivery attempts at the address provided.

If delivery is unsuccessful after two attempts, the parcel may be returned to our facility.

To arrange redelivery, please contact our customer service team as soon as possible, preferably within 48 hours of the second failed attempt.

Delivery problems may occur due to:

Incorrect or incomplete delivery information
Inaccessible buildings or restricted areas
Recipient unavailability
An invalid or unreachable contact number

Please ensure your shipping address includes the building name or number, apartment or flat number, street, area, emirate, and a nearby landmark where possible.

9. Order Changes & Cancellations

If you need to change your delivery address or cancel your order, please contact us as soon as possible.

Changes or cancellations can normally be requested before the order has been dispatched.

Once an order has been handed over to the courier, cancellation or redirection may no longer be possible.

Your statutory cancellation and refund rights remain unaffected.

10. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, preferably within 24 hours of delivery.

Please provide:

Your order number
Clear photographs of the item and packaging
A brief description of the issue

We will review your request and arrange an appropriate replacement or refund in accordance with our Refund & Return Policy and applicable UAE consumer protection laws.

Return & Refund Policy: https://11perfumes.ae/pages/refund-return-policy

Reporting an issue after 24 hours does not automatically remove your statutory consumer rights.

11. Contact Information

Legal Business Name: 11 Perfumes LLC

Website: www.11perfumes.ae

Registered Address: 19 Souk Deira Street, Al Buteen, Al Sabkha, Dubai, United Arab Emirates

Call / WhatsApp: +971 55 558 7342