Frequently Asked Questions (FAQ)

Are your perfumes 100% authentic?

Yes. All products sold by 11 Perfumes are 100% genuine and sourced from trusted suppliers and authorized distributors. We do not sell counterfeit or imitation fragrances.

Where are you located?

Our store is located at:

11 Perfumes LLC
19 Souk Deira St, Al Buteen, Al Sabkha, Dubai, United Arab Emirates

You can also shop online at any time through our website.

Do you offer delivery across the UAE?

Yes, we deliver throughout the United Arab Emirates. Delivery times may vary depending on your location.

How long does delivery take?

Most orders are delivered within 1–3 business days across the UAE. Estimated delivery times are displayed during checkout.

How can I track my order?

Once your order has been shipped, you will receive tracking information via email, SMS, or WhatsApp, allowing you to monitor your shipment.

What payment methods do you accept?

We accept secure online payments, including major credit and debit cards, as well as other payment methods available at checkout.

Can I return a product?

Yes. We offer a return and refund policy in accordance with our terms. Please refer to our Return & Refund Policy page for complete details.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. Our team will assist you in resolving the issue as quickly as possible.

Do you sell testers?

Unless specifically stated on the product page, all perfumes sold are retail products intended for customers and not tester units.

How can I contact customer support?

You can reach us using the following details:

Email: Order@11perfumes.ae

Call / WhatsApp: +971 55 437 3076

Our team will be happy to assist with product inquiries, orders, and general support.

Do you have a physical store?

Yes. Customers are welcome to visit our store in Dubai to explore our collection of authentic fragrances in person.

Are your prices inclusive of VAT?

Where applicable, prices displayed on our website include VAT in accordance with UAE regulations.