Privacy policy

11 Perfumes LLC - United Arab Emirates

11 Perfumes LLC ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights under UAE law.

This policy applies to all users of www.11perfumes.ae and is governed by UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).

 1. Information We Collect

When you visit our website or place an order, we may collect:

  •  Full name, email address, phone number
  •  Billing and shipping address
  •  Order details and purchase history
  • Payment information - processed securely by third-party providers; we do not store card details
  • Device and browsing data: IP address, browser type, pages visited, referral URL
  • Communications: emails, WhatsApp messages, or calls with our support team

 2. How We Use Your Information

We use your data to:

  • Process, fulfill, and deliver your orders
  • Communicate with you about your orders, inquiries, or support requests
  • Provide after-sales customer service
  • Detect and prevent fraudulent transactions
  • Improve our website, products, and services
  • Send marketing emails or promotions - only if you have explicitly opted in
  • Comply with legal and regulatory requirements in the UAE
  • We will never use your data for any purpose not stated in this policy without your prior consent.

 3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. These help us:

  •  Remember your preferences and shopping cart
  • Analyze website traffic and performance (e.g. via Google Analytics)
  • Serve relevant advertisements (e.g. via Google Ads remarketing)

 

We use the following Google services on this website:

  • Google Analytics - measures website traffic and user behavior
  • Google Ads Remarketing - shows ads to previous visitors
  • Google Display Network - impression and performance reporting

 

You can disable cookies at any time through your browser settings. Disabling cookies may affect some features of the website, such as saved cart items.

For more information on Google's advertising principles, see: https://support.google.com/adwordspolicy/answer/1316548 

 4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties only when necessary:

  • Payment providers - to securely process your transactions (e.g. Visa, Mastercard, Tabby)
  • Courier and logistics partners - to deliver your orders
  • Website and technology service providers - to operate and improve our platform
  • Legal authorities - if required by UAE law or a valid court order

All third-party partners are contractually required to handle your data securely and solely for the intended purpose.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. All payment transactions are processed through secure, encrypted systems (SSL/TLS). We do not store credit or debit card details on our servers.

 6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, and as required by UAE tax, accounting, and legal regulations. Order data is typically retained for a minimum of 5 years in accordance with UAE commercial law.

 7. Your Rights

Under UAE PDPL, you have the right to:

  •  Access the personal data we hold about you
  •  Request correction of inaccurate or incomplete data
  •  Request deletion of your personal data, where legally applicable
  •  Withdraw consent for marketing communications at any time
  •  Lodge a complaint with the UAE data protection authority if you believe your rights have been violated

 

To exercise any of these rights, contact us at order@11perfumes.ae. We will respond within 30 days.

 8. Marketing Communications

We will only send you promotional emails or messages if you have opted in. You may unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

 11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

 12. Contact Information

11 Perfumes LLC

📍  19 Souk Deira St, Al Buteen, Al Sabkha, Dubai, UAE
📧  order@11perfumes.ae
📞  +971 55 558 7342  (Call or WhatsApp)
🕐  Customer Service: Monday - Sunday, 8:00 AM - 12:00 PM (UAE Time)