Frequently Asked Questions

Yes. We offer a return and refund policy in accordance with our terms. Please refer to our Return & Refund Policy page for complete details.

We offer a range of secure payment options to make your shopping experience convenient and safe.

You can pay using:

• 
  💳 Visa
  
• 
  💳 Mastercard
  
• 
  🍎 Apple Pay (where available)
  
• 
  💵 Cash on Delivery (COD) for eligible orders
  
• 
  💳 Tabby (Pay Later), where available at checkout
  

All online payments are processed through secure, encrypted payment gateways to protect your personal and payment information.

If you have any questions about payment options, please contact our customer support team:

📞 Call / WhatsApp: +971 55 558 7342

✉️ Email: order@11perfumes.ae

Once your order has been dispatched, you will receive a confirmation via Email, SMS, or WhatsApp with your tracking details.

You can also track your order by visiting our Order Tracking page and entering your order number and email address.

If you need any assistance, our customer support team is happy to help.

📞 Call / WhatsApp: +971 55 558 7342

✉️ Email: order@11perfumes.ae

Yes. All products sold by 11 Perfumes are 100% genuine and sourced from trusted suppliers and authorized distributors. We do not sell counterfeit or imitation fragrances.

11 Perfumes LLC operates physical stores in the United Arab Emirates, including Dubai, Sharjah and Ras Al Khaimah. You can also shop online from anywhere in the UAE with fast nationwide delivery.

Visit our Store Locator page for store addresses, opening hours and directions.

Yes, we deliver throughout the United Arab Emirates. Delivery times may vary depending on your location.

Most orders are delivered within 1–2 business days across the UAE. Estimated delivery times are displayed during checkout.